Business connectivity
Primary broadband, limited-use backup service, and dedicated symmetrical internet up to 5000 Mbps.
TownLink Business
Internet, phones, and IT support from one local team.
Keep your staff connected, your calls moving, and your technology supported with business services built and backed in Potosi.
Cloud voice
Locally installed VoIP lines with scalable per-seat pricing for growing teams.
Managed IT
Help desk access and scheduled on-site support sized for local organizations.
Cybersecurity
UniFi threat prevention, segmentation, secure remote access, cameras, door access, and resilient network design.
Explore cybersecurity →Business Internet
Choose the capacity your workday needs.
Basic, Pro, and Gig include unlimited data on a best-effort commercial wireless connection. A service check confirms availability at your address.
Business Basic
$90/month
300/100 Mbps
$100 installation
- Unlimited data
- Everyday business browsing and cloud tools
Most versatile
Business Pro
$120/month
500/200 Mbps
$100 installation
- Unlimited data
- More upload capacity for cloud-heavy teams
Business Gig
$220/month
1000/500 Mbps
$500 installation
- Unlimited data
- High-capacity service for data-heavy operations
Standby connection
Business Back-Up
$50/month
100/20 Mbps
$100 installation
- 10 GB monthly usage limit
- Designed as a secondary connection
Dedicated Internet Access
TownLink DIA
$1/Mbps/month
Up to 5000 Mbps symmetrical
Installation quoted after engineering review
- Equal upload and download speed
- Capacity sized to your operation
Business Back-Up includes 10 GB of usage each month and is intended as a secondary connection. Basic, Pro, and Gig are best-effort commercial wireless plans. DIA availability, construction, installation, and final committed capacity require an engineering review and written quote.
TownLink Voice
Business calling without the phone-system headache.
We provision and install your cloud phone service locally, then help scale calling, business texting, and fax as your staff grows.
First line or seat
$49/month$100 setupLines 2-10
$39/month each$100 setup per configured seat11+ lines
CustomVolume pricing and an engineering review
Managed IT Support & SLA Portfolio
Total network health, cybersecurity, and predictable operating costs.
TownLink gives organizations a local alternative to building and managing an internal IT department. Every plan combines direct help desk access, proactive infrastructure oversight, security management, and rapid-response technicians from Potosi.
Tier 1
Starter Tier
Remote Help Desk & Quarterly Maintenance
$400/monthUp to 5 staff
For small offices, local shops, and light-workload facilities that need essential network oversight and dependable help desk support.
- Upfront hardware
- $500 managed firewall deployment
- Coverage
- Monday-Friday, 9am-5pm
- On-site allocation
- One scheduled 2-hour preventative visit per quarter
- Standard overage
- $60/hour, 2-hour minimum
- Emergency support
- $85/hour after hours
What is included
TownLink manages daily software updates, monitors baseline firewall health, and remotely audits data backups. Staff receive phone and email help for software problems, printer connectivity, and wireless troubleshooting.
Key benefits
- Predictable monthly IT spending instead of surprise repair bills
- Windows Defender management and proactive patch updates
- Direct remote assistance without maintaining an internal IT position
Tier 2
Corporate Care SLA
Monthly On-Site Care for Professional Offices
$650/monthUp to 8 staff
Optimized for professional offices, law firms, and medical clinics that need monthly hands-on attention and fast help desk response.
- Upfront hardware
- $500 managed firewall deployment
- Coverage
- Monday-Friday, 9am-5pm
- On-site allocation
- Up to 4 hours monthly as one half-day visit
- Standard overage
- $60/hour, 2-hour minimum
- Emergency support
- $85/hour after hours
What is included
Corporate Care adds active monthly on-site engineering to remote help desk and security monitoring. A TownLink technician can optimize workstations, inspect hardware, clear network bottlenecks, and assist with computers, printers, servers, and tablets.
Key benefits
- Hands-on maintenance before wear becomes downtime
- Support for workstations, mobile devices, servers, and network printers
- A predictable visit for bundling non-urgent staff requests
Built for growing teams
Tier 3
Business Plus SLA
Expanded Monitoring & Monthly On-Site Support
$875/monthUp to 12 staff
Engineered for expanding businesses with active workflows that need consistent weekly or bi-weekly technical oversight.
- Upfront hardware
- $500 managed firewall deployment
- Coverage
- Monday-Friday, 9am-5pm
- On-site allocation
- 6 hours monthly as one 6-hour or two 3-hour visits
- Standard overage
- $60/hour, 2-hour minimum
- Emergency support
- Discounted priority rate of $75/hour
What is included
Business Plus introduces 24/7 automated Remote Monitoring & Maintenance across workstations, switches, and firewalls. It includes centralized Windows Defender management, patching, firewall monitoring, backup verification, business Wi-Fi optimization, device setup, and six monthly on-site hours.
Key benefits
- Cost-effective support at roughly $73 per covered user
- RMM that flags drive, hardware, and network anomalies early
- Reduced after-hours response pricing for unexpected downtime
Tier 4
Enterprise Edge
Advanced Networking & Extended Coverage
$1,200/monthUp to 20 staff
For larger multi-department businesses and data-heavy operations that require high availability, advanced networking, and Saturday coverage.
- Upfront hardware
- $500 managed firewall deployment
- Coverage
- Monday-Saturday, 8am-6pm
- On-site allocation
- 8 hours monthly as one full day or two 4-hour blocks
- Standard overage
- Discounted to $50/hour
- Emergency support
- Discounted to $70/hour after hours
What is included
Enterprise Edge adds Managed Endpoint Detection & Response, credential monitoring, and custom VLAN segmentation for employee, guest, and POS networks. It includes expanded support hours and eight monthly hours of on-site engineering.
Key benefits
- EDR and credential monitoring for stronger cyber defense
- VLAN isolation that separates guests, staff, and payment systems
- Saturday support for weekend business operations
Tier 5
Sovereign Command
Government, Municipalities & Emergency Services
$2,500/monthUnlimited personnel across up to 3 facilities
Built for municipal offices, courthouses, public-sector entities, and emergency services requiring continuous availability and documented response commitments.
- Upfront hardware
- $500 managed firewall deployment
- Deployment
- Custom quote after mandatory architecture, rack, cabling, and security walkthrough
- Coverage
- 24/7/365 dedicated priority hotline
- On-site allocation
- 16 hours monthly with a bi-weekly facility walkthrough
- Critical response
- 2-hour maximum on-site arrival when defined SLA conditions are met
- Incident terms
- First 3 qualifying emergencies/year waived; additional incidents $70/hour
- Standard overage
- Waived during normal working hours
What is included
Sovereign Command provides CJIS-focused security controls, monthly disaster-recovery and WAN-failover testing, real-time network health mapping, and priority multi-facility support. Exact compliance responsibilities and the critical-response trigger are documented in the executed agreement.
Key benefits
- Contracted two-hour emergency arrival target for qualifying network-down incidents
- CJIS-focused controls and public-records operational planning
- Predictable public-sector budgeting with waived standard overages
Tier 6
Custom Enterprise & Multi-Site SLA
Unified Oversight Across Complex Organizations
CustomquoteUsers, devices, and facilities scoped together
For enterprise companies, regional healthcare networks, school districts, and multi-location organizations operating across several facilities.
- Monthly investment
- Custom by user count, device inventory, and geographic footprint
- Upfront hardware
- Custom multi-location firewall and SD-WAN architecture
- Engineering walkthrough
- Mandatory on-site audit across client facilities
- Coverage
- Tailored up to 24/7/365 dedicated help desk routing
- On-site allocation
- Custom hours, lead engineer assignments, and multi-site walkthroughs
- Response SLA
- Defined priority dispatch windows for each location
What is included
TownLink develops a unified plan for site-to-site VPN and SD-WAN links, server and cloud administration, endpoint protection, technology-vendor management, and virtual CIO consulting across all locations.
Key benefits
- One accountable IT partner across every branch
- Quarterly roadmaps, hardware lifecycle planning, and budget forecasting
- Coverage designed around each facility's schedule and compliance needs
Specialized Service
Dedicated On-Site IT Staff Augmentation
A full-time TownLink professional embedded at your facility every business day, backed by TownLink's network engineers, security resources, RMM platform, ticketing system, and executive IT leadership.
Standard Placement
$10,270/month$123,250/year · Standard backup coverage and management overheadRequest Standard PlacementEnterprise / Multi-Facility
$10,980/month$131,750/year · High-complexity or multi-building coverageRequest Enterprise PlacementDaily service format
One dedicated TownLink technician works on site 40 hours per week, Monday-Friday, 8am-5pm. The embedded technician handles user tickets, deployments, local server maintenance, and immediate hands-on troubleshooting while TownLink manages employment, benefits, training, licensing, and escalation.
Key benefits
- No recruiting, payroll-tax, benefits, or internal management overhead
- Tier-2 escalation support from TownLink engineers and security resources
- Business-hour continuity with local, dedicated technical ownership
Monthly prices, coverage, included labor, response commitments, hardware, and emergency terms are finalized in the executed TownLink proposal and SLA. SLA plan prices do not include software licenses or subscriptions. Taxes, internet construction, voice setup, software licensing, additional equipment, project work, and third-party services are quoted and billed separately unless expressly included in the signed proposal.
Projects and ongoing support can work together.
TownLink can improve the systems you already have, build the missing pieces, and stay involved after the installation.
- Business Wi-Fi, routers, switches, racks, and network cleanup.
- Camera systems, VoIP phones, low-voltage cabling, and building links.
- Business websites starting at $800, $50/month website management, and custom software development.
- Local help desk, scheduled visits, and documented support expectations.
Let us quote the whole picture.
Tell us your address, staff count, current systems, and what absolutely has to keep working.