Privacy Policy

1. Scope and who we are

This policy applies to the TownLink / Link-MO website and the information you provide through its contact links and request form. TownLink provides internet, public Wi-Fi, repair, voice, managed IT, and technology services from 112 E High St, Potosi, Missouri 63664.

Separate services, including UISP customer management, FreshBooks payment pages, and other third-party websites, also have their own privacy practices.

2. Information we collect

Information you provide

When you contact us, start a service signup, request a quote, report a service issue, ask about a repair, or express interest in employment, you may provide your name, email address, telephone number, service or event address, selected plan, requested activation date, discount or referral information, staff or crowd size, device and system details, photos, measurements, symptoms, employment interests, availability, relevant experience, a resume or portfolio link, and other information you choose to include.

Service and address-check requests are processed by our website server and transmitted to TownLink's UISP CRM system as service leads. Support requests and accepted attachments are transmitted to UISP CRM for ticket handling. Do not submit passwords, payment information, government IDs or medical records. Contact links that open your email application are instead processed by your email provider and TownLink's email provider when you send the message.

The website uses short-lived security and rate-limit records to reduce spam and misuse. Temporary upload files are removed after processing; accepted support attachments are retained with the support ticket in UISP CRM. A delivery error does not mean a request has been received; the form shows a confirmation only after the receiving system accepts it.

Information collected automatically

Our hosting provider may process standard technical logs such as IP address, browser type, device type, requested pages, referring page, date, time, and security events. We also use the Google tag for advertising and conversion measurement, as described below.

Billing information

TownLink uses FreshBooks for invoices and payment links. Payment card and bank information entered on a FreshBooks page is handled by FreshBooks and its payment providers, not by this website.

3. How we use information

• Respond to questions, quotes, service requests, outages, and repair inquiries.
• Check service availability and plan installations or technology projects.
• Provide customer support, billing help, network updates, and requested services.
• Protect the website, network, customers, and TownLink from misuse or security threats.
• Measure advertising results and improve the usefulness of our website.
• Evaluate employment interest and communicate about potential roles.
• Meet legal, accounting, safety, and contractual obligations.

4. When information is shared

We may share information with service providers that help operate our business, such as UISP customer management, website hosting, email, FreshBooks billing, Google advertising measurement, equipment vendors, and contractors involved in an approved service or installation. They receive information appropriate to the work they perform.

We may also disclose information when required by law, to respond to lawful requests, to enforce agreements, to protect safety or rights, or as part of a business transfer. We do not sell information submitted through the website request form for money.

5. Cookies, local storage, and Google Ads

The site uses session storage for your light or dark theme choice and to carry a project estimate into the request form. This information normally remains only for the current browser session, and the saved estimate is removed after it is transferred into the form.

The Google tag may use cookies or similar identifiers to understand whether a visitor arrived through an advertisement and whether a request action occurred. Google may receive device, browser, page, ad-click, and conversion-event information. Our current conversion event does not send the name, address, contact details, photos, or message entered in the request form to Google.

You can limit cookies through your browser settings and manage advertising choices through Google's ad settings. Blocking measurement technologies may reduce tracking accuracy but does not prevent you from calling or emailing TownLink.

6. Retention and security

We retain customer communications and business records for as long as reasonably needed to respond, provide services, maintain records, resolve disputes, and meet legal obligations. Retention varies by record type and customer relationship.

We use reasonable administrative and technical safeguards. No website, email system, wireless network, or storage method can be guaranteed completely secure. Do not send passwords, payment card numbers, Social Security numbers, or other highly sensitive information through the general request form.

7. Your choices

You may contact us to ask about, correct, or request deletion of personal information we maintain, subject to identity verification and records we must retain. You may also use browser controls to clear or restrict cookies and session storage.

The site is intended for a general audience and is not directed to children under 13. We do not knowingly request personal information from children under 13 through this website.

8. Third-party links and policy updates

Links to Google Maps, FreshBooks, and other external services take you to websites controlled by those providers. Review their policies before providing information.

We may update this policy as our website or services change. The effective date at the top shows the latest published revision.

9. Contact us